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NTT DATA: Transforming the Banking Environment

Jim Milde, President of Financial Services, NTT DATAJim Milde, President of Financial Services
With its consulting-led approach and foundation in application services and digital transformation, NTT DATA is no ordinary IT services provider to the financial services industry. NTT DATA’s recent acquisition of Dell Services—bringing with it a complementary infrastructure and workplace services portfolio and 28,000 employees across the globe—has enabled NTT DATA to emerge as a broad player serving all sectors of the industry, including banking, capital markets and insurance. According to Jim Milde, the president of Financial Services at NTT DATA Services, the company strives “to be an expert from the boardroom to the server room.” This vision is clearly reflected in NTT DATA’s comprehensive services tailored to financial services firms’ unique challenges.

NTT DATA’s business consulting approach brings to bear the expertise of their 1,000 financial services industry consultants and ensures solutions combine sound industry insight with a personal understanding of clients’ environments and business objectives. This expertise is key to helping clients navigate an increasingly competitive industry. Financial institutions—large and small—continue to be concerned about risk management, regulatory compliance and asset protection, in addition to stiff competition from non-traditional banks and digital disruptors, Milde observes. Targeting these concerns, NTT DATA has developed a number of regulatory compliance solutions: NTT DATA’s Banking Analyze Master (BAM) solution allows banks to integrate management of market risk and asset liability management, bringing all functions, including control of deposit and loan transactions, under a single roof. Another example is NTT DATA’s automated customer onboarding and KYC-in-a-box solution: an end-to-end integrated solution that helps retail banks enhance relationship manager productivity, streamline business processes, and significantly reduce client onboarding time.


We are proud to provide high-quality services that help our clients optimize costs and achieve their growth and innovation strategies


Digital transformation and legacy modernization, with the help of the cloud, continues to be a top priority for banks. Based on an assessment of a client’s existing IT environment, NTT DATA will recommend an appropriate cloud strategy, then will build, test, and operate cloud environments to give clients a competitive advantage in the hybrid IT world. To address operational inefficiencies, NTT DATA’s Robotic Process Automation (RPA) services accelerate banks’ automation journey. By automating repetitive tasks, RPA solutions can reduce costs, improve efficiency and boost productivity. Achieving early efficiencies can bolster the automation business case and hasten “pay back” of larger digital transformation initiatives.

The company’s 30 years of rich experience in consulting and technology services positions NTT DATA as a strategic partner across a wide range of IT and business initiatives for several leading global banks. Sharing his experience, Milde states, “For more than four years, we have provided application development support for a large US bank’s digital channels division which enables digital banking for their retail consumers.” In parallel, NTT DATA’s financial services delivery center comprising more than 600 technology experts provides customer data enrichment and remediation services to the client’s specialized lending group in adherence to federal regulations. NTT DATA provides a unique blend of regulatory compliance and consulting, while addressing the evolving IT needs of the banking industry by offering digital, cloud, and automation strategies to enhance business agility.

NTT DATA emphasizes long-term commitments with its customers and partners and combines its global reach and local intimacy to provide premier solutions. The road ahead looks bright for the company and more so for its clients as they take advantage of NTT DATA’s robust portfolio of business and technology solutions to help them navigate the ever-changing digital landscape. “We are proud to provide high-quality services that help our clients optimize costs and achieve their growth and innovation strategies,” adds Milde.