Today, ‘user experience or UX’ has become more than just a buzzword in the world of retail banking. With the Gen Z population avidly using banking services, there seems to be a rising need for technological transformation. Although a little hesitant, banks are taking necessary steps to saturate the market with tech-driven bank services.

Swinging as one of the top trends of 2019 is payment transformation that is pushing banks to not only to be available 24/7 but also offer an immediate and faster response. Due to the federal mandate for faster money movement, this has proved to be a huge imputation for back-end operations, which were fixated more on payment categories and risk management rather than speed in the previous few years.

Besides, with the explosion of technological solutions in the market, banks are eyeing on innovation as their prime goal. To support this feat, service providers are encouraging banks to adopt more technology like blockchain, artificial intelligence (AI), and cloud-based solutions to bring seamless transaction, refined online facilities, and hassle-free banking for both retail bankers and users.

With an arsenal of similar leading-edge technologies entering the market, Banking CIO Outlook brings to you some of the leading retail banking service providers to paint a clearer picture of the proliferating trends and practices in the banking space. One of the featured companies of the edition, DBSI+CFM, talks about bringing greater consumer experience in the retail banking space and optimizing branch banking. To further unfurl more trending insights on the retail baking arena, we also have several CIOs talking about innovations, industrial happenings, and giving their advice to the aspiring CIOs. We hope this issue of the Banking CIO Outlook helps you build the partnership you and your firm need to cultivate a technologically-driven business.

We present to you Banking CIO Outlook’s “Top 10 Tech Consulting/Services Companies for Retail Banking – 2019.”